Store Policies

LC Tri Shop

Satisfaction Guarantee

We stand behind everything we sell. If, for any reason, you are not satisfied with your purchase, refund within 10 days, with original receipt and packaging. All bikes sells are final. 

Please read "Returns" below for more information.

In-Store Pickup

In-store pickup is free for all items, including bikes and over-sized products. Most orders will be ready within two business days, 48 hours after purchase. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.

If you need an item right away, please call us to confirm that the product is available before heading over to our store at 561.249.1333. Unless special arrangements are made in advance, orders need to be picked up within 30 days, or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also choose whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information to perform their duties but may not use it for other purposes.

Returns

If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 10 days of your purchase for items returned in new condition or are defective. Merchandise returned that appears used may be subject to a restocking fee.

Labor fees, such as custom wheel builds or other services, are non-refundable.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here.

However, inventory or pricing errors may occur. We reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Privacy Policy

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. All information sent to this site is protected by SSL session (https), the industry-standard in protecting against disclosure to third parties.

Collection and Use of Personal, Non-Personal Data

We reserve the right to log and analyze information gathered from a user’s visit to this website. This information includes personal (name, email address) and non-personal (browsing patterns, number of site logins) data outlined below.

Personal Data Collection and Use

Personal data is collected when users provide information to us. As an example, a user may request to be added to our email communications. Additionally, when a user creates a new online account on this site, personal data, including, but not limited to, name, email address, and phone number, are captured. We use this information in several ways as part of normal business communications. Personal data may also be used to communicate marketing or promotional information that we feel may be of interest to you. As a user, you can unsubscribe from marketing or promotional email communications at any time.

Non-Personal Data Collection and Use

Non-personal data collected include your web usage patterns when you interact with this website. We use tracking technologies to capture data that is intended to understand better how users interact with our website, measure the success of marketing campaigns, and to ensure that the user experience is optimized.

Tracking Technologies

This website uses technologies like cookies, tags, scripts, and logs to capture details specific to your browsing patterns when you visit our website pages. We use third-party analytics packages to make sense of this data and understand how users interact with our site. None of the information collected is personally identifiable.

Analytics Software

We use various analytics software which all operate similarly. These applications are technology services that help us better understand your experiences on this website (e.g., how much time you spend on which pages, which links you choose to click, what you do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. These services use cookies and other technologies to collect data on your behavior and your devices; in particular, device IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website. They store this information in a pseudonymized user profile. Neither they nor we will ever use this information to identify individual users or to match it with further data on an individual user.

Periodic Updates

Please check this page for periodic updates on our policies regarding any personal information you've provided to us via our website. Thank you for visiting us online. We appreciate the opportunity to serve you.
Effective as of May 1st, 2019

Third-Party Links

This website contains links to other sites. Please be aware that we are not responsible for the content, security, or privacy practices of any other sites. These linked sites are only for your convenience, and therefore you access them at your own risk.

Account

We reserve the right, in its sole discretion and without prior notice, to discontinue user accounts and/or passwords for any reason whatsoever.

Disclosure of User Data to Third Parties

We do not share non-personal data, as described above, with third parties.